At CherrylLou Buenafe Home Mart, your satisfaction is our top priority. We strive to deliver quality products and a smooth shopping experience. If you’re not completely happy with your purchase, we’re here to help you through our refund process.

Refunds are available for items that meet the following conditions:

• The product is unused and in its original packaging
• A refund request is made within 7 days of receiving your order
• Items received are incorrect, defective, or damaged upon arrival

To request a refund, please contact us by email at contact@cherryloubuenafemart.com or call us at +63 965 472 0381. Kindly provide your order number, photos of the item (if applicable), and a brief explanation of the issue. Our team will review your request and guide you through the next steps.

• Once approved, refunds will be processed via your original payment method within 7 business days.
• If payment was made in cash, refunds can be arranged through direct pickup or bank transfer.
• Refunds for GCash, PayMaya, or bank transfer payments will be issued to your account details as provided.

• Sale or clearance items marked as “Final Sale”
• Personalized or customized products
• Products that show signs of use or are not returned in their original condition

If you prefer to exchange your item instead of a refund, let us know! We’ll help you find a suitable replacement and guide you through the exchange process.

For questions about our refund policy or assistance with your order, please get in touch. We’re dedicated to resolving your concerns with care and courtesy.

Thank you for shopping with CherrylLou Buenafe Home Mart!